So who knew - the Kindle 2 cover from Amazon seems to be causing breakage when opened incorrectly or dropped from a low height. The day before Thanksgiving I was out and about and had my Kindle with me when surprise - it fell. Now, it only fell from waist height and onto a wood floor, safely ensconced in the leather cover. No worries, right?
This is where I was surprised to find out that I had lost the top inch or so of the display. Completely surprised and suitably dismayed, I promptly tried the go-to remedy of reboot / restart with no luck. This was followed my a flurry of internet research leading to the discovery of the common problem and the fact that Amazon seemed to be offering repairs but sometimes charging 180$ of rthe service. Sweating the situation a bit, but comforted by the pattern I found of the cover as the culprit + cover sold by Amazon = some Amazon liability, I contacted support. After an email and then follow up phone call, they are shipping me a replacement at no cost, due in the 30th along with a mailing label to ship the broken one back at no charge. Way to go Amazon! additionally, the content will transfer to the new device with no problem and in the meantime, I can read where I left off using my iPod touch and the Kindle application. Sweet integration of technolgy.
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