So a while ago, I bought a new ppc-6700 from Verizon wireless to consolidate some functionality. I have my office apps, mapping software, photos, some tunes and oh yeah - a phone, all in one convenient device. Sounds good, right? I thought so. Then it happened. The screen stopped responding to input - bummer, but hey, I have the warranty through Verizon, plus the insurance plan so I'm covered. (I thought)
I went through all the troubleshooting steps in the manual and also the ones I found online, finally resetting it to factory defaults. When I took it to the Verizon tech, it took over an hour of explanation and repeating the steps to convince them to give me a replacement. Of course, none was to be had in the store but they would mail me a refurb device (I thought it was supposed to be a new one) in a week - quicker if I wanted to pay for it. No thanks, I'll wait the week.
The new device arrived! So I got it up and running and I moved all my stuff over. Then it began flaking out on me. At first, it was random - power cycling and so on. As time went on, it got worse and worse until it just shut itself completely off every time I left it alone for more than a matter of minutes. This is bad, especially when you use it for business as well as fun. Another trip to Verizon#$%@ This time, only 20 minutes to convince them it was broken since it would not stay on to troubleshoot - I suppose that's progress, right? Then I had to convince the phone rep that I did not want to buy another phone (I was eligible for an upgrade) but I wanted them to replace the phone again under warranty. Well, they are shipping a new one, we will see how it goes. I think the next phone I buy will be a mil-spec basic phone...
Got my new phone - wouldn't you know it, it failed also. Again Verizon hit me with the, why don't you just pay to upgrade line. Well, that's customer service. It took a mention of the better business bureau to get them to rethink their position. Finally I got a new phone. Let's hope I meet with more success then the last couple of times. At this point I have spent hours on the phone with Verizon and as much time in the store itself. Whatever happened to customer service? I guess it went the way of the dinos and bag phones...
No comments:
Post a Comment